From July 1st 2023, medicines can be sent via e-prescription (independent of ELGA).
All persons insured in Austria can pick up their medication with a health insurance e-prescription at any Austrian pharmacy - but not at web/online pharmacies! Private prescriptions cannot be sent - they have to be collected at the practice.
As of July 1st 2023, the e-card must be inserted at the practice once per quarter so that the e-prescription is activated for 90 days.
After we received and checked the results we proceed as follows:
1. In case of an urgent result that is subject to treatment we contact you actively and communicate the necessary steps (therapy, appointment, prescription, ...).
2. If you have not heard of us within 2 weeks, you can be assured that your results do not require any further medical clarification or treatment. In this case, even if the result deviates from the reference range, we offer you to ask within your next regular appointment.
Currently we are not able to answer your e-mails regarding that matter due to high influx of e-mails. We kindly ask you for your understanding. Thank you.